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Terms and Conditions
MOST RECENT UPDATE: 30 JULY 2025
Online Casino Terms and Conditions
Get the full Terms and Conditions of play that are applicable to all of our casinos.
1. APPLICABILITY OF THIS AGREEMENT
By using or installing the software, using any services and/or taking part in any promotion at Grand Rush Casino, you acknowledge that you have read, understood and accepted these Terms and Conditions, and you agree to comply with them.
You further acknowledge that any breach of these Terms and Conditions may lead to your account being closed, disqualification from promotions, the forfeiture of winnings and/or legal action if deemed necessary by casino management. These Terms and Conditions may change from time to time without prior notice. It is the player’s responsibility to check the Terms and Conditions regularly for updates.
2. LEGAL REQUIREMENTS OF USE
You may not use Grand Rush Casino software and services if you are under 18 years of age. It is your responsibility to ensure you are of legal gambling age in your place of residence. Grand Rush Casino reserves the right to refuse winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to request proof of age and to close or suspend your account until satisfactory proof is provided.
Some jurisdictions do not permit online gambling. It is your duty to comply with all laws that apply in your jurisdiction. If you reside in an area where online gambling is prohibited, or you are under the legal age, and you receive any correspondence from Grand Rush Casino, we apologise for the error and ask that you ignore it.
Use of Grand Rush Casino software or services is at your sole discretion and risk. Employees and immediate family members of Grand Rush Casino and any related entity (including distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotional or other agencies) may not participate in any service or promotion offered by Grand Rush Casino. You may not use robots or any automated systems to play any of the casinos’ games.
3. ONE ACCOUNT AND TRUE PLAYER IDENTITY
To use any services of Grand Rush Casino you must register an account at one of our casinos. You must choose a valid email address as your account sign-in. We communicate weekly bonuses and other offers to this email address, so you may miss out if it is invalid or unchecked.
You must also choose a password and are responsible for keeping it secure. It is each player’s responsibility to keep their username and password confidential. Any use of the software via the player’s username is the sole responsibility of the player. If you suspect unauthorised use of your account, contact the casino’s support desk immediately so a Player Services Agent can change your password and take appropriate action.
You may only open an account if you reside in a supported country and use the currency of that country of residence. If we find you are operating your account in a false currency (i.e. different from your stated country of residence) or claiming offers not specified for your country, your account will be suspended, any related transactions cancelled and winnings forfeited on the basis of suspected fraud.
You are allowed only one account at Grand Rush Casino. There are no fees for opening an account. Grand Rush Casino reserves the right to close multiple accounts and, if management has reasonable grounds to suspect fraudulent intent, to cancel any transaction related to the suspected attempt.
When opening your account you will be required to verify your identity by phone. This security measure is for your protection.
4. TAXES
You are responsible for paying any taxes on prizes or winnings accrued at our casinos. By accepting a prize or withdrawing winnings you acknowledge and agree to this requirement.
5. DISPUTES & DISCREPANCIES
If you have any complaint, claim or dispute regarding the outcome of any activity at Grand Rush Casino, submit your complaint to us in writing as soon as possible after the incident.
Send your correspondence to the support desk of the relevant casino. We will make every effort to address your query and reach a satisfactory outcome.
The decision of Grand Rush Casino management is final and binding. If there is a discrepancy between results on the Grand Rush Casino gaming server and your own device, the server results are deemed correct and final.
If you are not satisfied with the manner in which your complaint has been addressed by our Customer Service Department, you may take the following action:
5.1. You may contact the Commission and submit your complaint directly.
6. PLAYER CONFIDENTIALITY GUARANTEE
Grand Rush Casino will contact you at the email address provided as your login for promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (for example, if you win a large progressive jackpot), Grand Rush Casino guarantees your anonymity. Your personal information and contact details will be used by Grand Rush Casino only to promote, advertise, communicate and notify you of casino activity, promotions, bonuses and other news relevant to your play.
Grand Rush Casino holds your personal information and will not sell, transfer, trade or rent your details to any third party. All personal information submitted to Grand Rush Casino is treated as privileged and protected at all times.
7. ADDITIONAL PLAYER CONDITIONS
Any materials obtained from Grand Rush Casino are void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any materials submitted for prize claims are the property of the casino and will not be returned. We are not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.
Liability for materials containing any error is limited to replacement.
Grand Rush Casino does not undertake to notify players of outstanding balances to collect. You are responsible for withdrawing or playing out any funds held in your account.
Please note that any malfunction voids all plays and pays.
Grand Rush Casino reserves the right to limit or refuse any wager, and to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty programme or associated benefits at its sole discretion, without liability.
Grand Rush Casino (and any subsequent casinos or entities launched) will not be liable for any damages arising from, including but not limited to:
Interception or misuse of information transmitted over the internet;
Fire, explosion, flood, theft, malicious damage, strike, lock-out or other industrial action;
Events beyond our control;
Telecommunications or other data transmission failures causing delays, losses, errors or omissions;
Acts of God (including earthquakes, floods, lightning);
Hostilities, riot, civil disturbance or acts of terrorism;
Acts of government or authority (including refusal or revocation of any licence or consent);
Failure of the Grand Rush Casino central computer system (in whole or part).
Grand Rush Casino will not compel you to honour any obligation beyond these Terms and Conditions; likewise, you may not compel Grand Rush Casino to honour any obligation outside these rules and regulations.
The player shall forfeit any winnings resulting from computer or software error. In such an event Grand Rush Casino shall be liable only for your initial deposit. Cheating of any kind will result in forfeiture of all balances in your account and may result in legal action.
Any attempt to hide funds in a features or bonus round, with the intention of retriggering at a later point when your balance ratios are different, will cause all winnings to be forfeited and confiscated.
Grand Rush Casino, its partners, directors, officers, media, promotional or other affiliated agencies, licensees, distributors, employees and affiliates are indemnified from all costs, liabilities, damages or expenses arising from any player’s use of the software, services or promotional activity.
‘Grand Rush Casino’ and any derivatives are registered trademarks, service marks and/or trade names of Grand Rush Casino Gaming Group, its subsidiaries, licensors or associated companies. All materials used by Grand Rush Casino-including but not limited to software, images, photographs, animations, videos, music, audio, graphics, pictures and text-are owned by the Casino. No player has any rights to any such intellectual property. All materials are protected by copyright and may not be used without the Casino’s explicit written consent.
Grand Rush Casino and its designated agents may investigate any real account holder’s credit-worthiness if deemed necessary for the protection of the casino and the player.
Grand Rush Casino reserves the right to report any suspicious activity that could contravene anti-money-laundering or other criminal laws, including:
Suspected attempts to conceal or disguise funds from illegal activities;
Suspicion that criminal activity is facilitated through Grand Rush Casino software or services;
The use of funds suspected to be derived from illegal activity.
If management suspects fraudulent activity at any of our casinos, Grand Rush Casino reserves the right to:
Withhold funds held in a suspect account;
Refuse access to any entity affiliated with the casino;
Deactivate or close the suspect account;
Report the matter to the authorities and compile a report of the activity.
All players must register an account with the correct currency for their country. Failure to do so will result in withdrawals being voided and the account closed.
All players who make a deposit must wager the deposit amount at least once before any withdrawal will be allowed. For example: if you deposit $50, you must place bets totalling $50 on any game before a withdrawal is permitted.
Hedging:
Definition: a betting strategy whereby wagers are placed on conflicting outcomes to minimise losses or guarantee a profit.
Prohibition: the deliberate use of hedging strategies to manipulate the system is not permitted and will have consequences.
Unfair Winnings Strategies:
Definition: any systematic approach intended to gain unfair winnings.
Prohibition: players employing unfair strategies will face consequences in line with our guidelines.
Collusion:
Definition: any collaborative effort among participants to gain an unfair advantage or manipulate outcomes.
Prohibition: collusion is strictly prohibited and will result in appropriate action.
Reservation of Admission Rights:
We reserve the right of admission. At our discretion, we may close an account if we detect suspicious activity or a concerning pattern, without obligation to provide a detailed explanation.
These provisions aim to ensure a transparent and secure environment for all participants, fostering trust and fairness within our winnings programmes.
8. BONUS TERMS & CONDITIONS - GENERAL
While playing with any active bonus, the maximum bet is $5 per round and $0.50 per line. Bets exceeding these limits will void all winnings.
Free Bonus Money or Free Spins (No Deposit Required) carry a 60× wagering requirement unless stated otherwise in the promotional material. Before any first withdrawal from a free bonus/free spins, you must have made a deposit at least 50% of the withdrawal amount (e.g. claim $250 free and meet wagering; you must deposit at least $125 before withdrawal is processed).
All match deposit bonus offers carry a 60× wagering requirement before withdrawal.
All deposit match bonuses carry a 60× playthrough and a maximum withdrawable limit of 10× your deposit, subject to your maximum weekly limits, up to and not exceeding $10,000.
Employees and immediate family members of Grand Rush Casino or any associated entity may not take part in any bonus or promotion.
A free player bonus may be claimed once per person, device and IP address, family/household, email address, card number, and shared computer environments (e.g. universities, schools, public libraries, workplaces).
Players who have never deposited may only withdraw winnings from any bonus, free spins or loyalty points after making a real-money deposit. That deposit will not be combined with the withdrawal amount; it will be placed in your account as a cash balance subject to normal terms.
All promotions are by invitation only and limited to real-money players. No withdrawal is allowed while there are active and/or pending bonuses with withdrawal restrictions until playthrough is met.
Only one free, no-deposit bonus (including free spins) may be claimed per account without a purchase in between. Multiple claims in succession will render winnings null and void.
Table and Video Poker restrictions: New players may not use match offers on their first three deposits on video poker or table games. Breach may void withdrawals. First three deposit match bonuses may be used on Slots, Keno or Scratch Card games.
Purchasing players may only claim a deposit match bonus within 5 minutes of the purchase or if at least 75% of the original deposit remains in cash balance. Otherwise the bonus cannot be awarded.
Deposit match bonus claims after the deposit has been fully wagered to zero are at the casino’s discretion and may be capped at $100 maximum withdrawal.
Discretionary/free bonuses awarded by Support (excluding deposit matches) carry a $100 maximum withdrawal.
Free Spins carry a $100 maximum withdrawal (including free spins attached to deposit offers or granted without a deposit).
Wagering Contribution (towards playthrough):
Slots: 100%
Keno: 100%
Roulette: 50%
Three Card Poker: 50%
Baccarat: 25%
Video Poker: 10%
Blackjack: 5%
(Percentage of wager that counts towards wagering requirements.)
Progressive Jackpots
No winnings on progressive slots will be honoured if a player has an active bonus. A bonus remains active while any balance in the account was accrued through, or is tied to, a bonus (including winnings from a bonus, balances with wagering met, and pending/approved withdrawals arising therefrom). The balance must be fully withdrawn or forfeited for the bonus to be considered inactive.
Bonus Money
No-deposit bonus money must be played through before withdrawal (see Section 10: Maximum Withdrawal).
Match offer bonus money must be wagered by all Tier players before withdrawal.
Example: Deposit $100 and get a 100% match. You must wager $100 × 60 = $6,000.
Any withdrawals or pending withdrawals void the right to receive remaining bonuses.
For free spins that are additional to a match deposit offer, the maximum withdrawal on those spins is $100, unless expressly excluded by management.
Each player is entitled to one consolidated account only. Winnings will be paid only to players with one account; multiple accounts will lead to winnings being voided.
Only one deposit match bonus can be claimed per deposit and must be claimed immediately after deposit and before any wager is placed with the original deposit. If you wager the deposit first and then claim the match bonus, all winnings from that bonus will be void.
Sequential and Alternative Offers
Sequential offers: packages must be claimed in the stated order.
Alternative offers: where options are presented (‘this’ or ‘that’), you may claim only one of the options during the promotional period. Claiming both will void winnings (your deposit will be refunded).
Unless stated otherwise, all deposits must be wagered in full at least once before any bonus related to that deposit will be credited.
For the purposes of promotions, dates and times are calculated according to Eastern Standard Time (EST) / Eastern Daylight Time (EDT).
Where bonuses or promotions are specifically addressed to an individual or account, they are valid only for that person/account as specified. Email bonus offers are for the intended recipient only and are non-transferable.
Any mismatch between the real account holder’s personal details and those associated with the deposit method will invalidate offers.
Any player deviating from the promotional rules will be disqualified and winnings voided.
Loyalty
Inactive accounts (no cash deposit for 12 months or more) may forfeit accrued Loyalty Balance at the casino’s discretion.
For non-depositing players, Loyalty Balances expire 90 days after the last wager.
Balance Clean-up
Inactive accounts (no cash deposit for 12 months or more) will forfeit:
• any Bonus Balance where no Cash Balance is present;
• both Cash and Bonus Balances where both are present;
• any Cash-only Balance.
We will make reasonable attempts to warn players of upcoming removals.
Grand Rush Casino reserves the right:
• to deny a bonus to any identified bonus abuser (original deposit will be refunded, but the bonus/promotion will not be honoured);
• to refuse any promotion/bonus for valid reasons, including abuse;
• to close accounts at any time, particularly where registration information is incorrect/misleading, participation is dishonest, or there is a history of chargebacks;
• to audit withdrawals and reclaim bonuses or winnings for failed audits (the original deposit will be re-credited);
• to discontinue or cancel any promotion/bonus at management’s discretion.
The promotions department is the sole arbiter of any dispute regarding promotional offers. Each promotional term is severable; if any term is invalid, the remainder remains in force.
To qualify for subsequent bonuses, a minimum deposit of $20 is required between the last credited bonus and the date of the next promotional offer. Reversed withdrawals are not considered deposits.
Non-compliance with promotion terms constitutes Promotion Abuse and may result in actions necessary to ensure a fair and enjoyable gaming experience for all parties.
New Player Welcome Bonus
Standard Terms and these Bonus Terms apply.
New Real Players qualify for the advertised first-deposit match at any Grand Rush Casino.
The promotion applies to the first deposit only at the respective Grand Rush Casino.
A maximum bonus as per the advertised offer can be claimed using the supplied bonus code.
To withdraw, you must wager 60× the bonus amount.
Example: Deposit $100 and get 100% match → Wager $100 × 60 = $6,000.
Bets placed in slot ‘Gamble’ features do not count towards the 60× playthrough.
Each New Player Match Bonus can be claimed only once per person, device and IP, family/household, email address, and card number, and in shared environments.
Grand Rush Casino may change the offer, adjust terms or deny part of a bonus in cases of misuse.
A minimum transaction value of $100 applies to all withdrawals.
Games Medals Promotions
To qualify for a medal prize, there must be an active medals promotion, and you must deposit a minimum of $50 on the day a medal is awarded in a game.
Medal prizes cannot be claimed while playing with free money, bonus money or free spins.
Medal prizes are credited on the business day following the end of the medal’s promotion.
You may receive at most one medal prize per day at the highest medal value achieved that day.
Bonus prizes from medal promotions carry a 60× wagering requirement and a $100 maximum cash withdrawal.
If you deposit $50 each day and win a medal each day, your prize will be awarded as per the tournament details. Winning all five medals with qualifying deposits may yield a total prize or entry into a special draw, as stipulated.
Medals promotions are open to depositing players only and run for the dates/times and games advertised in your email correspondence.
9. PAYOUT PROCEDURE AT GRAND RUSH CASINO
To streamline processing, all withdrawal requests are processed daily within Grand Rush Casino and are subject to a 48-hour pending period. Payments are made on business days only (not public holidays or weekends).
To complete a withdrawal, upload the following to the online cashier (via the Casino website under Cashier):
• a selfie/photograph of yourself clearly holding one of the following: your driving licence, your ID document, or your passport issued by a recognised government.
Please provide the above within 336 hours (14 days) of making your withdrawal request. Failure to do so will result in the requested amount being reversed to your casino account; you will then need to submit a new withdrawal request. Grand Rush Casino will not be liable for any complications, including possible wagering requirements that may apply to a subsequent request.
Wire/bank transfer fees are paid by the casino; however, intermediary/correspondent bank fees beyond our control may apply according to your bank’s policies and may be reflected in your withdrawal amount.
10. MAXIMUM WITHDRAWAL
All deposit match bonuses carry a 60× playthrough and a maximum withdrawable limit of 10× your deposit, subject to your weekly limits, up to and not exceeding $10,000.
Players may withdraw this amount once per week.
If you attempt to withdraw more than permitted in a week, only the maximum amount will be processed; the balance will be returned to your casino account. Neither the cashier nor the casino will be responsible for any issues arising from the returned balance (including delays or new wagering requirements where a bonus is active)
First-time Non-Depositors & Free Money
Players who have never deposited may only withdraw from any bonus, free spins or loyalty points after making a real-money deposit. The deposit will be placed in your account as a cash balance (not combined with the withdrawal).
Where a player has won using their first free/no-deposit offer (i.e. no deposit was made), a $100 maximum withdrawal applies.
All players must register with the correct currency for their country. Failure will void withdrawals and close the account. Exception: players whose currency is unavailable may register to play in AUD/NZD $.
Where a player has won using their second free/no-deposit offer without having deposited, such winnings will be forfeited and no withdrawal permitted.
A maximum of one withdrawal is permitted for winnings obtained from a free/no-deposit offer without prior deposits.
Players who have previously deposited and then win using a free/no-deposit offer are subject to a $100 maximum withdrawal.
Bonus prize monies from tournaments, medals promotions, leaderboards, etc. are considered Free Money and subject to a $100 maximum withdrawal. If you later win more from further play, your withdrawal limit from those funds remains $100.
Loyalty point bonuses redeemed carry a $100 maximum withdrawal once wagering is met.
For winnings accrued while playing with free bonus money, free spins or loyalty points, the casino will pay only the maximum allowed. Players are advised to withdraw the full maximum amount available; any remaining balance from such wins will be forfeited once a withdrawal has been made. If you continue wagering with any remaining free/loyalty funds after a withdrawal, all further wins, loyalty points and gifts purchased using those winnings will be void.
Prize Money from Competitions
Wagers placed using loyalty points and/or free money/bonuses are not eligible for winnings in competitions; any such wins will be forfeited as a matter of fair play.
10.1 Withdrawal Options by Deposit Method
Deposited via BTC → withdrawals via BTC.
Deposited via credit card → withdrawals via cheque or bank transfer.
In order to withdraw via Bitcoin, you need to have made at least 50% of your deposits using the Crypto Currency deposit method in the cashier, over the previous 3 months leading up to your BTC withdrawal request (Please note that deposits made via Paypal, Google Pay or Apple Pay are not considered as Crypto Currency deposits).
10.2 Bonus Back Information
Players qualify for Bonus Back only when specifically advertised for a promotion.
Award and percentage are at the Casino’s discretion.
A minimum $50 deposit is required to qualify; the percentage applies to losses, only if there are no pending withdrawals.
Funds are issued on real-money losses only; you must have no pending withdrawals, must not have claimed a free bonus prior, and must have zero funds in your account to claim Bonus Back.
11. CONFLICT
If there is any conflict between the English version and any other language version of these Terms and/or any Bonus Terms, the English version takes precedence and is final and binding.
If there is any conflict between these Terms and the End User Licence Agreement, the End User Licence Agreement takes precedence and is final and binding.
12. OTHER
The Casino is committed to protecting and respecting your privacy and complies with all applicable data-protection and privacy laws.
Your money and identity are protected at all times; all information is encrypted, safe and secure.
Our security measures include:
Advanced security technology
Transactional integrity safeguards
A strict privacy policy
The Casino will contact you at the email address used for login for promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (for example, if you win a large progressive jackpot) the Casino guarantees your anonymity. Your personal information will be used only to promote, advertise, communicate and notify you of casino activity, promotions, bonuses and other news relevant to your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details to any party. All personal information is kept on a secure server, treated as privileged and protected.
The player may close their casino account at any time by contacting Customer Service; requests will be dealt with within 24 hours.
Successful credit-card deposits are debited from the player’s card and credited to the casino account instantly. If a credit-card deposit is deferred due to banking error or delay, the casino account will be credited immediately, and deferred billing will commence. If the casino is unable to recover the funds within 72 hours, deferred billing will cease and all winnings, bonuses and loyalty points from that deposit will be void.
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