Casiny Dossier

What to look at in Casiny's own terms:

1. Payouts. From EUR 10; at most EUR 10,000 a month, cut to EUR 5,000 once the balance is 10 times the deposits or more (T&C 8.1, 8.6). A deposit not wagered at least once costs an 8% fee on the withdrawal, at least EUR 4 (T&C 8.2).
2. Wagering. The welcome bonuses need 40 times the bonus and expire after 7 days; live games count 10%, and roulette, video poker and several game types are excluded (bonus terms 3.2, 3.4, 4.2). An AUD 100 bonus means AUD 4,000 in bets (our arithmetic).
3. Max bet. "$25" a bet with the welcome bonus, as the terms write it (bonus terms 4.2).
4. Win caps. Winnings from welcome bonus money stop at "$10,000", from welcome free spins at "$500"; a "generosity bonus", not explained in the terms, is capped at AUD 500 (bonus terms 3.6, 4.2).
5. Deposit withheld. If the casino believes the terms were broken, it may close or suspend the account, void bets and "withhold any money in your account (including the deposit)" (T&C 6.3).
6. Chargeback fee. On top of repaying a charge-back, the casino reserves the right to "impose an administration fee of €50" for each one (T&C 9.1).
7. Three days to dispute. Disputes must be raised within three days of the bet being settled, and liability stops at the stake or EUR 500, "whichever is lower" (T&C 21.4, 14.2).
8. Selfie or call. Before a payout the casino may ask for photo ID, proof of address, a selfie or a verification call (T&C 8.3).

Also in these terms: one account per household, IP, device or payment method, "Permanent account bans + confiscation of funds" for multi-accounting, VPN or proxy use, winnings confiscated on another person's payment method, business cards, Martingale and hedging banned with a bonus, refunds not guaranteed for players found on a self-exclusion register, EGIS as the named dispute body, Costa Rican law in 25.6 and Cypriot courts in the closing paragraph. Full terms →