Golden Star Terms

Effective from: 05.02.2026
Last updated: 05.02.2026
Version: 1.0
General Information
1.1. The website www.goldenstar-casino.com (“Casino”, “Website”,
“Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix
SRL, a company registered under the laws of Costa Rica.
Registration number: 3-102-893958. Registered address: Province
03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North
Side of Manuel Avila Camacho School, Costa Rica. The Company
operates under license no. 0000002 issued by the Tobique Gaming
Commission.
1.2. By creating an account and using our Website, you
acknowledge that you have read, understood, and agreed to these
Terms and Conditions.
1.3. If you do not agree to these Terms and Conditions, you must
not use our services.
1.4. We may update these Terms and Conditions at our sole
discretion. While we aim to notify users of major changes via
email, we advise checking this page regularly.
1.5. The official language of the Website is English. In the
case of discrepancies due to translation, the English version
will prevail.
1.6. By accepting these Terms and Conditions, Players also agree
to be bound by all policies, rules, and guidelines published on
the Website, including but not limited to the Privacy Policy,
Bonus Policy, and Responsible Gaming Policy.
Eligibility and Restrictions
2.1. Access to the Casino is permitted only to individuals
residing in jurisdictions where online gambling is legal. You
are solely responsible for determining the legality of using our
services in your region.
2.2. You must be at least 18 years old or the minimum legal age
for gambling in your jurisdiction (whichever is higher).
2.3. We may request proof of age and reserve the right to
suspend or terminate your account if age verification fails.
2.4. Restricted Countries: Users from the following countries or regions are
prohibited from using the Casino for real-money play: Afghanistan, American
Samoa, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria,
Canada – Province of New Brunswick, Canada – Province of Ontario, Central
African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo,
Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran,
Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar,
Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico,
Romania, Republic of Korea (South Korea), Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United
States, Venezuela, Virgin Islands, Yemen.
2.5. Players from Sweden are not eligible for any bonuses,
promotions, VIP programs, or loyalty point exchanges.
2.6. The Casino reserves the right to refuse or reverse
withdrawals and/or close accounts if these limitations are
breached.
2.7. Age Verification for Bitcoin Players: Before playing with
BTC, players must submit valid ID (e.g., passport, driver’s
license). Deposits and bets are blocked until verification is
completed. Failure to comply will result in account closure.
Game Availability and Restrictions
3.1. Some games may be unavailable in certain countries due to
provider restrictions, which may change over time.
3.2. Use of VPNs to bypass geographic restrictions is strictly
prohibited and may lead to confiscation of winnings.
3.3. NetEnt Games
Absolute Restrictions: NetEnt games are not permitted in:
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark,
Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal,
Romania, Spain, Sweden, Switzerland, UK, USA.
Blacklisted Territories: NetEnt games are not available in a
longer list of countries including Australia, Hong Kong, Iran,
Israel, Philippines, etc.
Branded Game Restrictions: Additional country restrictions
apply for specific titles like Planet of the Apes, Vikings,
Narcos, Street Fighter, Fashion TV, and Universal Monsters.
3.4. Other Providers
Play’n GO and Pragmatic: Not available in Sweden.
Amatic: Restricted in Australia, Austria, Estonia, Greece,
USA.
Payments and Currencies
4.1. Accepted fiat and cryptocurrencies include:
EUR, USD, AUD, CAD, NOK, NZD, ZAR
BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX
4.2. Crypto transactions are based on real-time exchange rates
via Coinbase Converter at the moment of the transaction.
Currency exchanges between crypto and fiat are not supported.
Taxes and Fees
5.1. You are solely responsible for reporting and paying any
taxes due in your jurisdiction on your winnings or
Casino-related activity.
Game Rules
6.1. You acknowledge and confirm that you understand the rules
of every game offered on the Website. It is your responsibility
to familiarize yourself with each game’s mechanics, including
payout percentages and odds, before placing any wagers.
Disclaimer of Liabilities
7.1. You accept that gambling involves a risk of losing money.
The Company shall not be liable for any financial losses or
damages incurred through your use of the Website or
participation in any games.
7.2. We take reasonable measures to safeguard your personal data
and disclose it only to third parties directly involved in
providing gambling services (e.g., game providers, payment
processors). However, once data is shared, its further
processing is governed by those third parties’ own privacy
policies. We cannot be held responsible for any misuse or
further distribution of your data by such third parties.
7.3. The Company is not responsible for any losses, errors, or
interruptions resulting from hardware or software failures on
your end, poor Internet connectivity, or other technical issues
beyond our control.
7.4. In the rare event that a wager is accepted or a payment is
processed in error (due to technical malfunction, human error,
or otherwise), we reserve the right to:
a) Cancel all affected wagers and restore funds to their
correct state; or
b) Re-settle wagers under the terms that should have applied
if the error had not occurred.
7.5. If we inadvertently credit your Player Account with a bonus
or winnings to which you are not entitled (because of a
technical glitch, paytable error, or other mistake), such amount
(including any winnings generated therefrom) remains the
Casino’s property. We will deduct the mistaken credit from your
Account balance. If you have already withdrawn those funds
before we discover the error, you incur a debt to the Casino for
that amount. You must notify us immediately via email if you
believe such an incorrect credit has occurred.
7.6. Neither the Casino, nor its directors, employees, partners,
or service providers:
a) Guarantee that the software or Website is fit for any
particular purpose;
b) Guarantee that the Website, its software, or any games will
be error-free or uninterrupted;
c) Shall be liable for any loss, cost, expense, or damage
(direct, indirect, special, consequential, incidental, or
otherwise) arising out of your use of the Website or your
participation in any game.
7.7. You agree to indemnify and hold harmless the Casino, its
directors, employees, partners, and service providers from and
against any liabilities, losses, damages, expenses, claims, or
costs (including reasonable legal fees) arising from or related
to:
a) Your use of the Website;
b) Your participation in any game;
c) Any breach by you of these Terms and Conditions.
7.8. You acknowledge that the Casino retains sole and final
authority to determine whether you have violated any rules,
terms, or conditions, and to impose disciplinary action, up to
and including suspension or permanent ban without prior notice
or explanation.
Use of Player Account
8.1. Each individual may register and maintain only one (1)
personal Player Account. Accounts sharing the same residential
address, household, IP address, or device will be considered
duplicates. We reserve the right to close and forfeit all
duplicate accounts, cancel any pending withdrawals, and
confiscate any winnings. You must not share your account
credentials or allow another person (including minors) to access
your account.
8.2. If we discover that you have operated a duplicate account,
any returns, winnings, or bonuses accrued during the period in
which multiple accounts were active will be forfeited. The
Casino may require you to return any funds already withdrawn
from the duplicate account.
8.3. You agree to use your Player Account solely for personal
entertainment. Any commercial use such as offering the account
to others for profit or renting/selling account access—is
strictly prohibited.
8.4. As part of our Know-Your-Customer (KYC) process, we may
request additional documentation or conduct a phone call to
verify your identity. Withdrawal requests will remain pending
until all required verification steps are completed. If we are
unable to reach you by phone or email within two (2) weeks of
your withdrawal request, your account will be locked and your
withdrawal will be canceled.
Anti-Fraud Policy
9.1. The Casino enforces a strict anti-fraud policy. Suspected
fraudulent activities include (but are not limited to):
a) Collusion with other players to manipulate game outcomes;
b) Use of automated bots, scripts, or unauthorized software to
gain an unfair advantage;
c) Chargebacks or disputes on legitimate deposits;
d) Filing false claims against the Casino;
e) Exploiting software bugs, glitches, or loopholes;
f) Any other deceptive, dishonest, or illicit practices.
9.2. If you are suspected of any fraudulent behavior, we reserve
the right, at our sole discretion, to:
a) Terminate or suspend your Player Account;
b) Void any associated winnings and confiscate your balance;
c) Charge you an amount up to your available balance to cover
damages or costs incurred by the Casino;
d) Pursue civil or criminal action, including notifying
regulatory or law enforcement authorities;
e) Retain or freeze any funds pending an investigation.
9.3. We may require a live phone verification in addition to
document checks. If we cannot verify your identity or suspect
fraud especially when provided phone numbers are invalid or
missing - we may close your account permanently and forfeit any
winnings. Failure to pass verification within two (2) weeks of
our request will result in account termination and funds
confiscation.
9.4. The Casino will void any bonus, free spins, or winnings if
we determine that you have abused a promotion. “Abusing a
promotion” includes, but is not limited to:
a) Placing maximum allowable bets on high-variance games
solely to inflate wagering requirements;
b) Reducing stakes after a large win and switching to
low-variance games to meet wagering terms;
c) Depositing only to claim bonuses without making any
real-money deposits;
d) Maintaining a deposits-to-bonus ratio exceeding 50%;
e) Delaying play until wagering requirements expire or
manipulating game rounds (e.g., leaving high bets on the table
and returning after requirements are met);
f) Using multiple accounts (including shared IP or device) to
claim duplicate welcome offers or free spins;
g) Exploiting any software bug or glitch to extract monetary
value.
9.5. To confirm your identity, we may request the following
documents in Latin or Cyrillic script:
Government-issued photo ID (passport, driver’s license)
Proof of address (utility bill, bank statement)
Proof of payment method (credit card front/back, e-wallet
screenshot)
If you cannot provide documents in the requested scripts, we may
require a video verification (showing you holding your ID and
stating your name and date). Failure to comply will result in
account closure and forfeiture of funds.
9.6. If you discover a software bug, error, or any system
incompleteness, you agree to refrain from exploiting it and must
report it to us immediately via email. If you fail to notify us
and benefit from the issue, you will be liable for full
compensation of all related costs and losses incurred by the
Casino.
9.7. Any deposit must be wagered three (3) times the deposited
amount before you may withdraw those funds. If you make multiple
deposits without any gameplay, you must wager the combined total
of all deposits before initiating a withdrawal. The Casino
reserves the right to charge a processing fee or refuse
withdrawal if wagering requirements are unmet.
9.8. The Casino is not a financial institution. Your Player
Account will not accrue interest, and we do not offer currency
conversion or exchange services (including fiat-crypto
exchanges).
Depositing
10.1. Golden Star Casino supports a variety of deposit options,
including Visa and MasterCard (credit/debit), as well as
alternative methods (e-wallets, bank transfers, etc.). All
Paysafe transactions are processed by Tronabriz Limited.
10.2. To learn which payment methods are most convenient in your
jurisdiction, please contact our Support Team at
support@goldenstar-casino.com
.
10.3. You must deposit funds from a payment account (bank
account, card, e-wallet, etc.) registered in your own name.
Depositing from anyone else’s account is strictly forbidden. If
our security checks reveal a third-party deposit, we will:
Confiscate any winnings generated from that deposit;
Return the original deposit to its rightful owner;
Decline liability for any funds lost as a result.
10.4. Minimum and Maximum Deposit Amounts
The minimum deposit is 20 EUR / 20 USD / 30 AUD/CAD/NZD / 200 NOK / 350 ZAR (оr equivalent in other currencies).
The maximum deposit varies by payment method; the precise
limit will be displayed when you select your chosen option.
10.5. Due to the decentralized nature of cryptocurrencies, we
cannot impose upper deposit limits on Cryptoprocessing (crypto)
transactions. If you wish to enforce self-imposed limits, please
choose a non-crypto payment method.
10.6. All deposits must be successfully processed and confirmed
by the relevant payment institution before funds appear in your
Golden Star Casino account.
10.7. If a deposit is denied, rejected, or charged back for any
reason (insufficient funds, transaction limits, etc.), any
winnings derived from that deposit will be voided immediately.
Golden Star Casino will not compensate you for any losses caused
by unsupported or declined deposit attempts.
Withdrawal Policy
11.1. Minimum and Maximum Withdrawal Amounts
The minimum withdrawal amount from the gaming account per transaction is 45 AUD/CAD/NZD / 30 EUR / 30 USD / 300 NOK / 525 ZAR / 0.0009 BTC / 0.2 BCH / 0.5 LTC / 300 DOGE / 60 XRP / 0.02 ETH / 30 USDT / 50 ADA / 0.08 BNB / 300 TRX. The maximum amount would depend on the payment method you choose. If the requested amount exceeds the limits of a particular payment method, it will be paid out in instalments.
The daily limit for funds withdrawal is 10,000 EUR / 10,000 USD / 15,000 AUD / 15,000 CAD / 100,000 NOK / 15,000 NZD / 175,000 ZAR / BTC and other cryptocurrencies at the EUR exchange rate; with the casino day starting at 00:00 and ending at 23:59 UTC (Coordinated Universal Time).
The weekly limit for funds withdrawal 20,000 EUR / 20,000 USD / 30,000 AUD / 30,000 CAD / 200,000 NOK / 30,000 NZD / 350,000 ZAR / BTC and other cryptocurrencies at the EUR exchange rate; starting from the first successful payment sent to You during this week.
The monthly limit for funds withdrawal is 60,000 EUR /  60,000 USD / 90,000 AUD / 90,000 CAD / 600,000 NOK /  60,000 NZD / 900,000 ZAR / BTC and other cryptocurrencies at the EUR exchange rate; starting from the first calendar day of the  month.
Maximum Amount: Varies by payment method; the exact limit will
appear during withdrawal. If your requested amount exceeds a
method’s limit, payouts may be split into multiple
installments.
11.2. We reserve the right to verify your identity before
processing any withdrawals. If you submit false or incomplete
KYC documents, we may refuse your payout and terminate your
account notification will be sent via email. Additionally, we
may report suspicious activity to the relevant regulatory
authorities.
Required Identification Documents (at minimum):
A copy of a valid government-issued photo ID (e.g., passport,
driver’s license).
Proof of address (utility bill, bank statement).
Any additional documentation we request to confirm your
identity or payment method.
11.3. Credit Card Payouts
We support withdrawals via:
Original Credit Transfer (OCT) for Visa;
Payment Transfer for Mastercard.
Requirements:
The card must be a personal (not corporate) card.
The card must be issued in a supported country.
11.4. Even if a country is technically supported, your issuing
bank may block or reject credit card or bank transfers at its
own discretion. Golden Star Casino cannot guarantee successful
processing in every case.
11.5. If necessary, we may pay your withdrawal via a different
method than the one you specified (e.g., e-wallet instead of
card), at our sole discretion.
11.6. We aim to process all withdrawal requests within 72 hours
of approval. Actual payout timing depends on the chosen method
and your verification status.
11.7. Winnings from no-deposit bonuses are capped as follows (or currency equivalent at the time of request via Coinbase
Converter):
€50 or $50 USD
75 CAD, 75 AUD, 75 NZD
500 NOK
1 000 ZAR
11.8. Withdrawal Frequency Limits
For players who have deposited a total of up to 4,500 AUD (or the equivalent in other currencies): you can withdraw up to 4,500 AUD/CAD/NZD / 3,000 EUR / 3,000 USD / 30,000 NOK / 52,500 ZAR per day, 15,000 AUD/CAD/NZD / 10,000 EUR / 10,000 USD / 100,000 NOK / 175,000 ZAR per week, and 45,000 AUD/CAD/NZD / 30,000 EUR / 30,000 USD / 300,000 NOK / 525,000 ZAR per month or equivalent in other currencies at the EUR exchange rate. VIP Gamblers can be an exception.
For players who have deposited a total of 4,500–15,000 AUD (or the equivalent in other currencies): you can withdraw up to 7,500 AUD/CAD/NZD / 5,000 EUR / 5,000 USD / 50,000 NOK / 87,500 ZAR per day, 22,500 AUD/CAD/NZD / 15,000 EUR / 15,000 USD / 150,000 NOK / 263,000 ZAR per week, and 45,000 AUD/CAD/NZD / 30,000 EUR / 30,000 USD / 300,000 NOK / 525,000 ZAR per month or equivalent in other currencies at the EUR exchange rate. VIP Gamblers can be an exception.
For players who have deposited a total of 15,000–150,000+ AUD (or the equivalent in other currencies): you can withdraw up to 15,000 AUD/CAD/NZD / 10,000 EUR / 10,000 USD / 100,000 NOK / 175,000 ZAR per day, 30,000 AUD/CAD/NZD / 20,000 EUR / 20,000 USD / 200,000 NOK / 350,000 ZAR per week, and 90,000 AUD/CAD/NZD / 60,000 EUR / 60,000 USD / 600,000 NOK / 900,000 ZAR per month or equivalent in other currencies at the EUR exchange rate. VIP Gamblers can be an exception.
Progressive jackpot wins are paid in full and do not count
toward these limits. Cryptocurrency limits are determined by the
exchange rate at time of request (Coinbase Converter).
11.9. If you have deposited via credit/debit card and your
requested withdrawal does not exceed your total net deposit, we
may return those funds directly to your card. Any excess above
your net deposit will be paid via an alternative method
(e-wallet, bank transfer, etc.).
11.10. Our internal operating currency is EUR. If you transact
in another currency, the amount debited or credited may differ
slightly due to your bank’s and our processing system’s
conversion rates. Bank Transfer payouts in USD are not
available. All bank transfers are processed within 3 business
days.
11.11. If you withdraw via bank transfer, intermediary banks may
impose additional fees (typically up to €16). These charges are
beyond our control.
11.12. The Casino is not a financial institution. Your account
will not earn interest, and we do not provide any currency
conversion or exchange services (e.g., fiat-crypto conversion).
11.13. You are responsible for any fees applied by your bank or
payment provider during the withdrawal process.
11.14 We aim to process all withdrawal requests within 72 hours of approval. Actual payout timing depends on the chosen method and your verification status.
11.15. To inquire about a refund possibility, contact our
Support Team at
support@goldenstar-casino.com
.
Dormant Accounts
12.1. An Account is deemed “inactive” if there has been no login
or gameplay for 12 consecutive months. Once your Account becomes
inactive, we reserve the right to charge a monthly dormancy fee
of €20 (or currency equivalent), deducted from your remaining
balance. If your balance is less than €20, we will deduct the
entire balance instead.
12.2. We will begin deducting the dormancy fee at the start of
the month following the date on which your Account was
classified as inactive, and at the start of each subsequent
month until the balance reaches zero or you reactivate your
Account by logging in and placing a wager.
Expiry Period
13. You agree that any claim or cause of action arising from
these Terms and Conditions or from any service provided by the
Casino must be filed within one (1) year from the date the claim
or cause of action arose. Claims filed after this period will be
deemed waived and forever barred.
Refund Policy
14.1. Requests for refund of a legitimate transaction must be
submitted within 24 hours of the transaction. If you allege that
someone else accessed your Account, you have 30 calendar days
from the date you first became aware of the unauthorized access.
14.2. If you funded your Account using a credit card, we reserve
the right to process your withdrawal request (up to the total
net amount deposited) as a refund back to that same credit card.
Any excess beyond the deposited amount will be paid via an
alternative method.
14.3. Before calculating the refundable amount, all bonuses and
winnings will be deducted from your balance. These deductions
occur prior to issuing any refund.
14.4. If any credit card deposits or withdrawals are deemed
high-risk (for security or legal reasons) by our payment
processors or by Golden Star Casino, we will refund all
associated transactions back to the originating credit card and
report the incident to relevant authorities and parties.
14.5. You are responsible for all fees incurred during the
refund process.
14.6. Contact our support team at
support@goldenstar-casino.com
to inquire about the possibility of the refund. List of required
documents to proceed with the refund (please note that
additional documents could be requested):
A photograph (or scan) of your valid photo ID.
A photo or screenshot of your payment method (credit card
front/back, e-wallet screenshot).
A photo or screenshot verifying your current address.
We may also request a phone call (to the number on file) as part
of our KYC procedure. Withdrawals and refunds will remain on
hold until your Account is fully verified. If we cannot contact
you by email or phone within 2 weeks of your request, your
Account will be locked for failure to complete KYC. All refund
payouts are typically processed within 5–7 banking days from
approval.
Complaints
15.1. Handling and Escalation
Your complaints are initially handled by our Support Team. If
they cannot resolve your issue immediately, it will be escalated
within the Casino’s organizational structure. We will keep you
reasonably informed of the status of your complaint.
15.2. Account Holder Only
We only accept complaints initiated by the Account Holder. You
may not assign, transfer, or delegate your right to file a
complaint to any third party. Complaints presented by anyone
other than the original Account Holder will be dismissed.
15.3. Server Log Authority
In any dispute regarding game results, the Casino’s server logs
and records are final and binding. If there is a discrepancy
between what appears on your screen and our server, the server’s
record prevails. You agree that these records are the ultimate
authority for resolving any dispute about your game play or
results.
15.4. Communication
We will contact you regarding your dispute using the contact
details provided in your Account.
15.5. Alternative Dispute Resolution (ADR)
If you are dissatisfied with the outcome of our internal
complaints process, you may escalate the matter to an
independent ADR body. We cooperate with EGIS (
https://egis.io/
), which operates under the regulations of the Tobique Gaming
Commission. To submit a dispute to EGIS, email
disputes@egis-adr.com
.
Non-Transferability
16. You may not assign, pledge, or transfer any rights or claims
arising from these Terms and Conditions or from participation in
Games without the express written consent of Golden Star Casino.
This nontransferability clause prohibits any transfer,
encumbrance, pledge, or gifting of:
Player Accounts;
Balances, deposits, or winnings;
Wagering rights or game outcomes;
Any ancillary rights, whether legal, commercial, or otherwise.
Any attempt to transfer or collateralize these rights in
violation of this clause is void.
Arbitration
17. All disputes between you and the Casino whether arising
under these Terms and Conditions, additional agreements, or any
related activities shall be resolved exclusively by arbitration
in Costa Rica. By agreeing to these Terms and Conditions, you
waive any right to bring a lawsuit in any court outside of this
arbitration process.
KYC and Account Verification
18.1. By registering and using the Website, you authorize Golden
Star Casino to conduct identity and contact information checks
at our discretion, or as required by regulatory authorities, to
verify your eligibility and compliance (“Verification”).
18.2. Only Account Holders (natural persons) may play for real
money. To register, you must provide:
Date of birth + valid ID proving you are ≥ 18 years old (or
the legal age in your jurisdiction).
Identification documents:
Copy of government-issued photo ID (passport, driver’s
license, national ID).
Copy of another ID (if requested).
Proof of current address (utility bill, bank statement).
Your full legal name.
Your complete residential address.
A valid email address.
We may request additional information or documentation (e.g.,
proof of payment method) to verify your identity. Your Account
may remain suspended until all requested information is received
and verified.
18.3 If we determine you were underage while using our gambling
services, or if you provided false/inaccurate/misleading
information during registration, we will:
Immediately close your Account;
Void all transactions and bets placed during the period you
were underage;
Refund any genuine deposits (subject to our policies);
Confiscate any winnings earned while underage;
Require you to reimburse the Casino for any withdrawn funds;
Take any additional actions at our sole discretion, including
legal measures, if deemed necessary.
18.4. If you fail to provide the requested documentation or if
the documentation is invalid (e.g., expired ID, mismatched
name/address), we may suspend or close your Account, and any
funds in your balance will be forfeited.