Queenspins Dossier

What to look at in Queen Spins' own terms:

1. Payouts. From EUR 20; at most EUR 5,000 per 7 days and EUR 15,000 a month (AUD 8,112 and AUD 24,335, our arithmetic), with no daily limit (T&C 11.1, 11.8). On bank transfers, intermediary banks "may impose additional fees", typically up to EUR 16 (T&C 11.11).
2. Wagering. The AUD 5,000 and 500 free spins welcome comes as 10 deposit bonuses of up to AUD 500, each needing 50 times the bonus within 3 days, the deposit played first (bonus terms). The full first-deposit bonus means AUD 25,000 in bets (our arithmetic).
3. Max bet. AUD 7 a bet while a bonus is active (bonus terms).
4. No-deposit cap. The bonus terms cap free-spin and free-cash winnings at AUD 70 (bonus terms); T&C 11.7 says AUD 75 (T&C 11.7). The terms do not say which applies.
5. Deposit bet 3 times. Each deposit must be wagered 3 times before it is withdrawn; otherwise "the Casino reserves the right to charge a processing fee or refuse withdrawal" (T&C 9.7). The fee is not stated.
6. Idle account. After 12 months without a login or a game, the T&C say "we reserve the right to charge a monthly dormancy fee" of EUR 25 (about AUD 41, our arithmetic), deducted from the balance; a balance under EUR 25 is taken whole (T&C 12.1).
7. Phone check. If the casino cannot reach the player by phone or email within 2 weeks of a withdrawal request, the account is locked and the withdrawal cancelled (T&C 8.4). Verification not passed in 2 weeks ends in "account termination and funds confiscation" (T&C 9.3).

Also in these terms: one account per address, household, IP or device, one bonus per email or IP address, promotion abuse and "strategies" at the casino's discretion, VPN use, deposits from another person's account, server logs as the final record, arbitration in Costa Rica, a one-year limit on claims. Full terms →